IT System Cyber Disruption

Some of our services are currently unavailable due to an IT Cyber incident. We are working hard to resolve this issue and will update the website as soon as we are able to. Find out more information about the cyber incident by visiting www.gloucester.gov.uk/about-the-council/cyber-incident web page.

For help with your request please contact Customer Services by:
Email: heretohelp@gloucester.gov.uk
Phone: 01452 396 396 and select the relevant options

Welcome to My Gloucester

My Gloucester gives you quick, easy and safe online access to many of our council services at a time that suits you. Reporting local issues, ordering council services, asking for advice or just making a payment is now easier with this online service.

You do not have to create an account for most services but signing up is simple and will give you some added benefits.

Why sign up for an account?

By signing up for an account you’ll:

  • have easy online access to many of our services
  • be able to manage your enquiry and track its progress
  • save time by not having to fill in your details every time

To get started go to the Services section to see what's available.